Storage issue due to huge size of build

Created by Meenakshi, Modified on Tue, 6 May at 9:11 AM by Skidos Support Team

Hi,

Thank you for reaching out.
We completely understand your concern regarding the large storage space being used by the SKIDOS Doctor app, especially on a 16GB iPad.

The size increase you're experiencing is primarily due to downloaded game assets such as videos, learning content, and cached data, which help improve offline performance and reduce loading times for your child’s experience.

Here's how you can manage or clear the storage:

1. Offload the App (Recommended by Apple):

Go to Settings > General > iPad Storage
Select SKIDOS Doctor, then tap Offload App
This will remove the app but retain user data, so nothing is lost when you reinstall.

2. Delete and Reinstall (If Offload Doesn’t Help):

This removes all cached content and downloaded data.
Simply reinstall from the App Store afterward and log in to your SKIDOS account to continue where your child left off.

The Solution mentioned above will be helpful in solving your issue. Let us know if you still face the issue. We will rectify it and fix it as soon as possible.

Best Regards,
SKIDOS Support